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Common queries answered

Frequently asked Questions

We specialize in high-end, fully handmade customization. Our bags use the same leather sources as the authentic ones, and each piece is carefully crafted to ensure every detail is perfect.

Most of our products are custom-made according to customer orders, so our stock is limited. Some popular styles may be available in stock. You can inquire with our customer service for specific stock availability. If we don’t have it in stock, we will begin production as soon as your order is confirmed.

The processing and production time for orders is typically 25 days, depending on the style and customization options you choose. After shipping, you will receive an email with tracking information so you can monitor your package’s progress.

After your order is shipped, we will send you an email with the tracking number. You can use this tracking number on the courier’s website to check the order status or contact our customer service for assistance.

Yes, all items will be consolidated into one package based on your order, ensuring that all products arrive safely. If your order includes multiple products or requires different shipping methods, we will communicate with you in advance.

We usually reply to all customer emails within 1-2 days. If you haven’t received a timely response, it might be due to a high volume of emails or technical issues. Please be patient, or feel free to contact us again for further assistance.

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